Membership Terms

This document outlines the membership terms and conditions at BMF. These terms and conditions apply from the date you indicate your acceptance on the Website or Member App. Members must be aged 16 or older on the day of membership commencement.

1. Definitions

In these Terms and Conditions, the following Definitions apply:

“Be Military Fit” means BMF Franchising UK Limited (company number 12526341 whose registered office is at 8th Floor, 6 New Street Square, New Fetter Lane, London EC4A 3QA) or any affiliated company

“BMF” means the independent business owned and operated by the BMF Franchisee under licence from Be Military Fit

“BMF Franchisee, We, Us or Our” means the independent franchisee whose details can be found on your Home Venue webpage on the website

“Class” means a group fitness or personal training session delivered by BMF.

“Home Venue” means the venue or park to which your membership is assigned.

“Member” / “You” means an individual with current BMF membership.

“Member App” means the mobile or online application used by BMF and made available to you.

“Website” means the website www.bemilitaryfit.com

2. Membership

2.1. Membership

2.1.1. Your membership of BMF will start from the date you make a payment to BMF.

2.1.2. Your membership of BMF will automatically renew on the same terms unless you suspend, cancel and or transfer your membership of BMF in accordance with clause 6.

2.1.3. From time to time we may offer discounted types of membership that may be conditional upon certain conditions being satisfied. For more details see the Website.

2.1.4. Any discounted membership conditions will be verified by us before any discounted rate is applied to your account.

2.1.5. Some types of membership may not be available at all venues, please contact us directly.

2.2. Membership Types

2.3 Duration:

2.3.1 When you join BMF you are agreeing to remain a member for a minimum fixed commitment period commencing on the start date and ending on the fee commitment end date set out on the membership agreement (subject to extension if placed on freeze/suspension) (the "Commitment Period"). If you choose to pay your membership fees every 4 weeks your BMF membership will continue automatically after the Commitment Period end date at the fee rate applicable to your membership type at that date, and your membership may be terminated by giving 1 month's calendar notice expiring at the end of your next calendar month, unless you opt to move to a paid in advance membership for a minimum fixed commitment period. For example, if you provided a notice of termination on the 19th of November your termination will be effective from the 1st of January, and you will still be charged your 4-weekly membership fee during the applicable billing cycle. If you choose to join BMF by paying your Commitment Period membership fee in advance, your BMF membership will terminate automatically on expiry of the Commitment Period.

2.4. Packages

2.4.1. You may purchase class credits for a single class or in packs of 10 classes.

2.4.2. Payment must be made in advance through a credit or debit card to our authorised collection agent, Be Military Fit or its nominee.

2.4.3. You will become eligible to use your credit(s) once your payment has been processed. This eligibility will continue until all credits have been used or the validity period expires (whichever is sooner). Validity periods are:

2.4.3.1. 1 month after the date of purchase for a single class

2.4.3.2. 3 months after the date of purchase for a pack of 10 classes

2.4.4. Please be aware than any class credits remaining after the validity period will automatically expire and cannot be used at a later date.

2.4.5. Once purchased the class credits cannot be transferred to another person or refunded.

3. BMF venues and classes

3.1. Before attending any class, you must book via the Member App/Member area of the BMF website so that we are aware of the class you would like to attend, and the instructor is aware of your planned attendance.

3.2. If you are unable to attend a class that you have booked, you must cancel as soon as possible via the Member App/Member area. We reserve the right to prevent further bookings being made by those that fail to attend up to three classes without cancelling.

3.3. Waiting lists will be available on most classes so that, when a space becomes available, those on a waiting list will receive a notification for them to book into the class (this will be on a first come first served basis).

3.4. Your membership is assigned to your Home Venue.

4. Class timetables and Referrals

4.1. We may on occasion need to make changes to our class timetable. Where possible, we will notify you of our intention to do this with as much notice as possible. If our published classes are unavailable at your Home Venue or a venue within a 20-minute drive for at least 10 calendar days out of 30, you may be entitled to an appropriate prorated refund.

4.2. Active Referral Scheme

4.2.1 BMF may operate a referral scheme from time to time whereby you will receive a financial benefit for introducing new members to the facility. If the member you introduce joins on a direct debit membership, you will receive the benefit every 4 weeks (in arrears and after the first direct debit payment has been made by the referred member) against your account or your 4-weekly direct debit fee, with the following conditions:

4.2.2 You will only receive this benefit if the referred member is not on freeze or suspended.

4.2.3 The amount you benefit is fixed at the time of the referred member joining the facility. This will only change if the member you refer changes their type of membership, in which case the benefit you receive may be increased or reduced accordingly.

4.2.4 BMF reserves the right to set a limit as to the number of members you can refer.

4.2.5 If a member refers a member to their training Site they will only receive the financial benefit at their home Site and not any other.

4.2.6 If the member you refer joins on an annual membership, you will receive the benefit due against your account or your 4-weekly direct debit fee as one lump sum upon the referred member joining the Site and paying the annual membership fee.

5. About your membership fees

5.1. 4-weekly membership fees and advance payments

5.1.1. All members, whether paying annually or every 4 weeks, will pay a joining fee.

5.1.2. Super Value memberships are paid on the date of joining.

5.1.3. For all other memberships, membership fees are charged every 4 weeks in advance from the membership start date.

5.1.4. Payment may be made either by debit / credit card or by direct debit, taken from your bank account by our authorised collection agent, Be Military Fit, or its nominee.

5.2. Missing membership fee payments

5.2.1. If our authorised collection agent, Be Military Fit, or its nominee, is unable to collect your membership fee at the first attempt, it is instructed to make three further attempts to collect at weekly intervals. After three unsuccessful attempts we will suspend your membership.

5.2.2. We may refer any missed payments to a third-party debt-collection agency.

5.2.3. If you fall behind with your membership payments for more than 30 days, we may charge you an administration fee of £30 plus vat. We may charge a fee of £5 for letters sent to you in respect of unpaid amounts.

5.3. Fee changes

5.3.1. We review our membership fees from time to time. We will give you at least one calendar month’s written notice of any such changes to your membership fees but guarantees that the level of your membership fees will not increase during your Commitment Period and you have the right to cancel your membership of BMF within 14 days or receipt of our notice by providing written notice to us if the new terms are not agreeable.

6. Suspending, cancelling or transferring your membership

6.1. Suspending your membership

6.1.1. As a benefit to membership, you can suspend your membership in the event of prolonged absence such as serious illness or injury. This benefit is for full calendar months only and available for a minimum of one month and up to a maximum period of three calendar months.

6.1.2. Suspension may be activated from the start of your next payment date, by giving at least seven days’ notice before that date. Notice is required to be provided in writing.

6.1.3. For notices received less than seven days before your next payment date, membership will be suspended on the same date of the following month.

6.1.4. If you have a medical condition which prevents you from training temporarily, we may allow an extended suspension period. Medical suspension periods can be for a maximum of twelve months. We will require proof of your medical condition, such as a doctor’s certificate. We will suspend your membership upon receipt of doctor's certificate or other proof from the next available payment date.

6.1.5. When suspending your membership, you will need to supply a re-start date. Your membership fee payments will automatically commence on the re-start date. You are responsible for ensuring that we have received written notice of both your intention to suspend your membership and your proposed re-start date.

6.1.6. A reduced 4-weekly fee of a third of your usual charge will be charged during the period of suspension of membership. Any suspension during the Commitment Period will extend the length of the Commitment Period by the length of the period of suspension. Notice to terminate membership cannot run concurrently with a suspension period.

6.1.7. Facility Closures: If I am unable to use the facilities for more than 14 days due to closure that is not the BMF’s fault, my membership may be suspended or converted to a different option. If the closure is longer than 45 days, I may be able to terminate my membership.

6.2. How to cancel your membership

6.2.1. Should you wish to cancel your 4-weekly membership you are required to notify us in writing.

6.2.2. You must give us notice to cancel your membership of BMF in line with the membership type you have chosen. For instance, if you have chosen a ‘Rolling’ membership you will need to give us seven days’ notice, whereas if you have chosen a ‘Flexi’ membership you will need to give us three months’ notice.

6.2.3. Notice takes effect from the 1st of the month following the date that notice is given.

6.2.4. Notices received after 17.30 will be deemed to have been received on the next working day. You are responsible for ensuring that we have confirmed receipt of your notice.

6.2.5. Cancelling your direct debit does not mean that you have given us notice to end your membership. If you stop paying, but do not give us notice, you are still obligated to pay the fees. You must give us written notice in line with clause 6.2.1. In addition, text messages are not an accepted means to cancel a membership.

6.2.6 Medical: you may terminate this agreement by giving BMF at least 1 calendar months' notice via the link above if you are unable to use the Site through serious illness or injury likely to preclude you from using the Site for a period of at least 6 calendar months. We reserve the right to require reasonable evidence of your illness or injury - e.g., a doctor's certificate. If you terminate your agreement after the Cooling Off period, you will be entitled to the following: If paid in full membership - refund on pro-rata basis less joining fee; If payment is by direct debit - you will need to pay the fee for one month's membership in advance only and the joining fee are retained by the club.

6.3. How to change your Home Venue

6.3.1. Your membership of BMF is personal to you and cannot be assigned or transferred to another individual.

6.3.2. You can change your Home Venue at any point. Membership at your new Home Venue will start on your next payment date and you will be charged the prevailing membership fees at the venue to which you transfer.

7. Our right to cancel your membership

7.1. We may cancel your membership immediately if you:

7.1.1. Breach any of these terms and conditions

7.1.2. Put the health, safety or wellbeing of our members, employees or contractors at risk

7.1.3. Allow other people to use your membership of BMF to attend classes

7.1.4. Use rude or abusive language or behave or threaten to behave in a violent or aggressive way at any of our venues or direct such behaviour towards any of our staff (including via social media)

8. Your responsibility for your possessions

8.1. You bring all personal possessions to the venue at your own risk. We do not accept legal responsibility for any possessions you lose or that are damaged or stolen at the venue, including any possessions stolen from our vans or any other vehicle operated by one of our instructors.

9. Accidents and injuries

9.1. If you have an accident or injure yourself at one of our classes, you must report this to the instructor straight away.

9.2. You must pay particular attention to any instruction given by one of our instructors related to your health and safety.

9.3. We do not accept liability for the injury or death of any member that may happen at one of our classes, other than the liability which arises from our negligence or our failure to take reasonable care.

10. Personal Training

10.1. Personal Training terms are covered on the Website.

11. Your personal information

11.1. You can find out how you can see the information we hold about you or how to ask us to change this information in our privacy policy which is on the Website.

11.2. You are responsible for informing us about any changes to your personal information.

12. Pre-Sale:

in the event that this agreement was made during a specific Pre-Sale period, and you became a founder member you may terminate this agreement by giving BMF at least 1 calendar month's written notice (via letter or email) to your BMF Site manager up to 14 days of the official opening date of the Site. If you terminate this agreement during the Pre-Sale period, you will be entitled to the full refund of the initial payment made (including the joining fee).

13. Relocation:

You may request to cancel your membership if you move outside of a 15-mile radius of the location of the Site within the Commitment Period and you decide that it is not practical for you to attend the Site and an alternative BMF Site is not located within a 15-mile radius of your new address. Proof of your new address must be provided with your cancellation request. Documents which are acceptable as proof of your new address include: utility bills (gas, water, electric), council tax bill, formal tenancy agreement, house purchase agreement, all of which must be current (dated within the last 2 months) to be provided at the same time as the written notice of termination. If you terminate your agreement after the Cooling Off period, you will be entitled to the following: If paid in full membership - refund on pro-rata basis less joining fee; If payment is by direct debit - you will need to pay the fee for one month's membership in advance only and the joining fee is retained by the Site.

14. Redundancy:

You may submit a cancellation request in the event you are made redundant from your main employment. Your request must include the provision of a redundancy letter if approved, your membership will terminate 1 full calendar month after acceptance of cancellation. If you terminate your agreement after the Cooling Off period, you will be entitled to the following: If paid in full membership - refund on pro-rata basis less joining fee; If payment is by direct debit – you will need to pay the fee for one month's membership in advance only and the joining fee is retained by the Site.

15. Notices:

Notices from you to the SIte or BMF must be in writing and addressed to the Site’s Manager at your Home Site. You can send your notice by email. If you have not received a response from Site within 7 days of your email, please contact the Site to confirm that the email has been received. BMF reserves the right to require evidence of posting or delivery where it has no record of receipt, or the date of any notice appears inconsistent with the date of receipt. In these cases, the notice will be deemed not given unless such evidence is produced. Any notice handed to personnel at the Site must be receipted. Notices from BMF to you will be posted to you at your address in the Site's database.

16. Changes to these terms and conditions

16.1. We may change these terms and conditions. We will give you notice to inform you of any significant changes that may affect your membership of BMF and also publish the updated terms and conditions on the Website.